At BlackMirrorBeauty.com, we prioritize product quality, hygiene, and customer satisfaction. Due to the personal nature of beauty and cosmetic products, we follow a strict No Return, No Refund policy under most circumstances. Please read the policy carefully before making a purchase.
Returns
We do not accept returns for any products due to hygiene and safety concerns, unless the product received is:
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Damaged
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Defective
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Incorrect item sent
In such cases, you must notify us within 48 hours of delivery.
Refunds & Replacements
We offer replacements only, not refunds, for eligible cases. A refund will be considered only if the product is out of stock and cannot be replaced.
To initiate a replacement:
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Email us at support@blackmirrorbeauty.com
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Include your order number and clear photos or video of the unboxing showing the issue
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Ensure all original packaging is retained for verification
After review, if your claim is approved, we will dispatch a replacement product within 5–7 working days.
Non-Eligible Cases
We will not offer replacements or refunds in the following scenarios:
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Change of mind
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Allergy or skin reaction (please patch test before use)
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Incorrect address provided by the customer
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Delays caused by courier services
Cancellation
Orders once placed cannot be cancelled after dispatch. If your order hasn’t been shipped yet, contact us immediately to request cancellation.
Important Notes
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All claims must be raised within 48 hours of receiving the product
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Products must be unused and sealed if returned for any reason (only applicable in rare authorized return cases)
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BlackMirrorBeauty reserves the right to reject replacement requests that do not meet our policy terms
Need Help?
If you have any concerns, reach out to us at:
📧 Email: support@blackmirrorbeauty.com